Transfer becomes nonrefundable 72 hours before his execution.
You can make changes in the transfer no later than 48 hours before his execution, after 72 hours any changes on request and not guaranteed.
During the transfer from airport to destination: driver monitors flight delay, if transfer to the airport a flight delay must be reported on +380963088538 phone number.
When meeting client at the airport- maximum waiting time from the moment of flight arrival is 60 minutes. When meeting client at the Hotel ( or adress)- maximum waiting time is 15 minets. Unfortunately the driver will not be able to expect the customer more than mantioned time, so in the case of delay the client will have to use alternative transport (transfer fee will not be returned).
Customer number, which you specify while booking transfer- must be available at the time of transfer (in order driver can contact the customer and clarify the details, or to inform tourists about the meeting place).
Baggage allowance per person is 1 unit hand luggage and 1 suitcase (maximum overall size of 158 cm (length + width + height), if there is excess baggage or the size of the primary suitcase do not meet the above mentioned, please contact the manager on the phone number 380 963 088 538 and to clarify details.
If the client can not find the car within 5 minutes from pick up time, client should immediately contact the manager on the phone number 380 963 088 538.
If the transfer was failed due to the fault of the carrier, it will be refund the transfer cost or taxi cost (only with receipt). Refund will be the highest cost of the two.